The consumer is entitled to use an alternative dispute resolution method by contacting the seller with a request for a resolution. If the consumer is not satisfied with the way the seller handled their complaint or if they believe the seller violated their rights, they have the option to approach the seller again with a request for a resolution. If the seller either rejects the request for a resolution or does not respond within 30 days from the date of its submission, the buyer has the right to submit a proposal to initiate an alternative resolution of their dispute under Section 12 of Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution and on amendments to certain laws. The competent body for alternative dispute resolution with the seller is the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava 27, www.soi.sk, or another relevant authorized legal entity listed in the register of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (a list of such bodies can be obtained at www.mhsr.sk); the buyer has the right to choose which of these alternative dispute resolution bodies they will approach.
The consumer is also entitled to use the online dispute resolution platform (hereinafter referred to as the "ODR") to resolve their disputes, in the language of their choice. The buyer can use the ODR platform, which is available at the website http://ec.europa.eu/consumers/odr/ for alternative dispute resolution. When submitting a complaint to the ODR platform, the buyer completes an electronic complaint form. The information provided must be sufficient to identify the relevant online alternative dispute resolution body. The buyer can attach documents to support their complaint.